1. Right of withdrawal
You have the right to request a refund in the following cases:
You have changed your mind and wish to cancel your order within 14 days of receiving your order.
The product you have received is faulty or damaged.
2. Notification of Refund Request
To request a refund, please contact us by e-mail at [contact e-mail address] stating your order number, the reason for the refund request, and photos of the defective or damaged product (if applicable). We will provide you with further instructions for returning the product.
3. Refund conditions
The product must be returned in its original condition, unused, unwashed and in its original packaging.
Personalized or hygienic products are not eligible for refund.
Return shipping costs are at the customer's expense, except in the case of a defective product or our error.
4. Refund processing
Once we have received the returned product and checked its condition, we will process the refund within [specify refund period, e.g. 14 days]. The refund will be made in the customer's original method of payment, unless otherwise agreed.
5. Order cancellation
If you wish to cancel an order before it is dispatched, please contact us immediately. We will refund the full amount of your order.